Do we ship worldwide?
Yes!
How much are the shipping costs?
We offer free shipping worldwide.
How long does it take for my order to arrive?
It takes 1-2 business days to process an order plus 2-10 days for it to reach its destination. In other words, the total delivery time is 3-12 business days.
Do you accept returns?
Yes, we accept returns after verifying the suitability of the product according to our terms and conditions.
Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products provided they follow our return and refund policy.
Do you accept exchanges?
Yes, we accept exchanges if the item meets the necessary conditions for an exchange.
Do you accept returns of used products?
Unfortunately no, we only accept returns for products that are unopened in their original packaging or have never been used.
How much time do I have if I want to return an order?
Our store offers a 15-day period for customers to request a return and of course they will receive a refund. The only condition is that the order meets the conditions mentioned in the return and refund policy.
What options do we offer for the returns process?
The only option we currently use for returns is by mail.
How long does it take to receive a refund?
Normally, it should take a maximum of 7 days from the day your return and refund request is accepted. It all depends on your banking service. It is hard to give an exact time as it varies from one bank to another. In some cases, customers receive a refund in a day or two, but in others, it takes up to 7 days as mentioned before. If it takes longer, please make sure to contact us.
How can I find out the location of my order?
Please open the page dedicated to order tracking, there you can track your order.
You can find our contact details below:
Email address: info@outzgear.com
Phone number: + 44 7451 231 555
Mailing address: 167-169 Great Portland Street
W1W 5PF London
United Kingdom